Effective Date: March 20, 2026

At Cottontown Companions, we understand that bringing home a puppy is an important decision. We aim to keep our process fair, flexible, and transparent for every family.

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Deposit Policy

A deposit is required to reserve a puppy or secure a place on our waitlist.

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Deposit Flexibility

We understand that circumstances can change. While deposits are intended to secure your place, we are often willing to work with families on a case-by-case basis if plans change.

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In many situations, deposits may be:

• Transferred to a future litter

• Applied toward another available puppy

• Reviewed for a possible refund depending on timing and circumstances

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We encourage open communication—please reach out as soon as possible if your situation changes.

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Reservation Commitment

Once a puppy has been selected or held specifically for you:

• Your deposit is considered a commitment to that puppy

• Late cancellations may result in forfeiture of the deposit

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Final Payments

All remaining balances are due prior to or at the time of pickup.

Once full payment has been made, payments are non-refundable, except as outlined in our Health Guarantee.

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Returns

We do not offer standard returns after a puppy has gone home.

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However:

• If a situation arises, please contact us

• We are committed to the well-being of every puppy and will work with families when possible

Health-related returns are handled separately under our Health Guarantee Policy.

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Our Commitment

We are committed to:

• Honest communication

• Fair and reasonable solutions

• Helping each puppy find the right home